Support
We provide 24/7 support for our MT4/5 plugins and apps.
How quick are your responds?
20 minutes for email, skype, and telegram requests within working hours. 7 minutes via emergency phone line within the rest of the time.
How do you provide 24 hours support?
Our support agents work in several time zones. When one is finishing his working day, another one is starting.
How much time does it take to configure plugins?
For any Support Level we configure plugins ourselves. Usually it takes from 2 to 4 hours during a Weekend.
If you want to configure yourself, we will provide you with a detailed instruction. You shouldn’t be an IT-specialist. All configuration is made via graphic interface.
What if your plugin is not compatible with plugins of other providers?
Plugins check their compatibility with the mt4/5 configuration automatically. In some cases a plugin can solve a problem itself. In other cases we fix it free of charge.
How do you provide security for your plugins?
We scrupulously adhere to official MetaQuotes development documentation. Our plugins go through several levels of testing. Before a release we check how plugins work for many times both, in standard and extreme situations.
How do plugins influence the speed of mt4/5?
We use C++ for our plugins. That is why they work faster than their counterparts.
How often do updates come?
We are constantly improving our products. New updates are released once or twice a month.
What is the price?
We have several plans, including a free one. If your pay us monthly free for any of our products – you get all services of paid plan for free.
Here is how the plans work:
Free Plan
1. Email and telegram requests support within working hours. Maximum response time is 20 minutes. Skype support is not included in free plan.
2. Emergency 24/7 phone line support. Maximum response time is 7 minutes.
3. Updates for plugins that ensure all products work with the latest version of MT platforms and Windows OS.
Paid Plans
1. Email, Telegram, and Skype requests support within working hours. Maximum response time is 20 minutes.
2. Emergency 24/7 phone line support. Maximum response time is 7 minutes.
3. Updates for plugins that ensure all products work with the latest version of MT platforms and Windows OS.
4. Particular man-hours of developers to resolve your issue.
