We provide 24/7 support for our products
We are not a fx broker or prop trading company.
We do not process requests from traders.
For brokerage-related inquiries, please contact your broker directly.
- Ticket-based support during working hours, with a maximum response time of 15 minutes.
- A 24/7 emergency phone line, with a maximum initial response time of 2 minutes.
- Regular updates for the latest version of the solution you use.
- During the onboarding period, you communicated with your onboarding manager via Telegram. Once onboarding is complete, all requests are handled through the ticketing system, the emergency phone line, or your account manager.
We aim to respond to tickets within 15 minutes during working hours.
Outside of working hours, our emergency phone line guarantees an initial response within 2 minutes — we acknowledge the issue and begin investigation immediately.
We have several support agents on our team. They provide you with 24/7 emergency help.
We configure plugins ourselves on all support levels. It usually takes 2 to 4 hours on a weekend.
If you want to configure a plugin yourself, we will provide you with detailed instructions. You don’t need to be an IT-specialist. All configuration is made via a graphic interface.