We provide 24/7 support for our products
We are not a broker or proprietary trading company.
We do not process requests from traders.
For brokerage-related inquiries, please contact your broker directly.
30 minutes for email and Telegram requests during working hours. 7 minutes via emergency phone line at other times.
We have several support agents on our team. They provide you with 24/7 emergency help.
We configure plugins ourselves on all support levels. It usually takes 2 to 4 hours on a weekend.
If you want to configure a plugin yourself, we will provide you with detailed instructions. You don’t need to be an IT-specialist. All configuration is made via a graphic interface.
We have several plans, including a free one. If you pay us a monthly fee for any of our products, you’ll get all the services of a paid plan for free.
Here is how the plans work:
Free Plan
- Email and ticket support during working hours. Maximum response time is 30 minutes.
- Emergency 24/7 phone line support. Maximum response time is 7 minutes.
- Updates for plugins that ensure all products work with the latest version of MT platforms and Windows OS.
Paid Plans
- Email and Telegram support during working hours. Maximum response time is 30 minutes.
- Emergency 24/7 phone line support. Maximum response time is 7 minutes.
- Updates for plugins that ensure all products work with the latest version of MT platforms and Windows OS.
- Specific number of developers’ man-hours allotted to resolve your issue.
